Professional standards

ITI seeks to promote the highest standards in the profession and so ITI members are expected to adhere to high levels of professional standards.

How we regulate 

All our members, whether based in the UK or abroad, are required to adhere to and uphold the ITI Code of Professional Conduct.

ITI is responsible for ensuring that our individual and corporate members adhere to the ITI Code of Professional Conduct. However, it is important to recognise what ITI can and cannot investigate.

Contractual disputes

ITI is unable to get involved in disputes of a contractual nature between our members, whether individual or corporate, and their direct clients. If you are a client and have a complaint about one of our members, you should communicate directly and solely with that member to resolve any outstanding issues. ITI is also unable to intervene in commercial disputes between ITI members (see policy below).

Anti-harassment and bullying policy

ITI created an anti-harassment and bullying policy to ensure that all ITI members, staff, former staff and Board Members of ITI are treated and treat others with dignity and respect, free from harassment and bullying.

ITI has a zero-tolerance policy towards all forms of harassment and bullying and will treat all allegations seriously, investigating them vigorously and addressing them promptly and confidentially. Any member who is found to have committed an act of harassment or bullying will be subject to disciplinary proceedings and, ultimately, disciplinary action, in accordance with ITI’s Code of Professional Conduct.

Professional conduct complaints

Allegations of breaches of the ITI Code of Professional Conduct are taken very seriously. There is a procedure for dealing with reported breaches of the Code. A report of a breach may be notified by an ITI member, by a non-member or by the Institute itself.

If you wish to notify ITI of a potential breach, you should download the notification form (below) and use this to submit your complaint.